10 Ways Clockwork Helps You Get More Out of Jira Worklogs
Wondering where all the time goes? Discover how you can use Jira worklogs to get insights into how your team spends their time.
Atlassian recently made the forms available in Jira Service Management cloud projects. You can create forms that can be used either internally on the Jira issue, or externally on the JSM portal. Â The forms can include multiple field types, including a checkboxes.
So when should you use a form and when should you use a checklist?
Forms and checklists are both powerful tools that can make your service agents more efficient, and your customers more satisfied.  While some of their functionality overlaps, there are distinct ways you’ll want to use them in your Service projects.
Forms are a great way to collect and share detailed, structured information.  You don’t have to create custom fields for the form fields, so it helps keeps your Jira instance light and features like validation and conditional logic allow you to create forms that are both thorough in the information they collect, and simple and intuitive for users to complete. Use forms on the JSM portal to collect the specific information you need for a given request type. A well-designed form will often mean that agents can provide one-touch service.
While forms are excellent for gathering information from JSM customers, checklists are a great way to track the steps of your internal processes. Use a checklists to ensure you have provided customers with all off the required information, to document the steps needed to recreate a bug, or to track your internal QA testing before a fix is provided to the customer.
A few ways other ways that checklists differ from forms:
‍
Join us on Social Media!